TOP TEN DO’S IN EMAIL AND TEXTING

DO use greetings and closings with each new communication and emails and texts.

DO be current in your texts

DO be aware: we can cure your “textaphobia”

DO know what’s “in” and what’s “out” in email and texting today

DO know the protocol for writing business email and texting, because they are different

DO know that you can write a “thank you” text for most things, with a few exceptions, which we will tell you about

DO you always need t use a subject header with email? (The answer is yes!)

DO use greetings in your emails and original texts

DO stop a string of emails and stop forwarding fwd: fwd: fwds. STOP. (See horror stories.)

DO use your own, original voice in email and texts – your personality sets you apart from the rest and makes your e-communications interesting.

TOP TEN DON’TS IN EMAIL AND TEXTINGS

DON’T experience the "ohnomoment?" That’s the second after you press the SEND key and realize you’ve made a terrible faux pas! Well, most people have at one time or another. You don’t want that to happen anymore. We can help.

DON’T get stuck in the texting “freeze mode” and be forced to seek “texting therapy” to thaw it out.

DON’T text while talking or driving, you’re not that good a multi-tasker

DON’T keep the string ongoing, cut it after two to three emails and start fresh.

DON’T scream at people by using ALL CAPS – it can be offensive.

DON’T forget to use a subject header in all email and texts, especially when beginning a new subject

DON’T forget to sign your name instead of just using an email tag

DON’T forget to cut the string after two to three emails because the conversation usually shifts to a new topic, i.e. a new subject header and email is required

DON’T use an email or text for a very special event like a wedding or annual business gala

DON’T wait more than 24 hours to respond to an email, and with texting, hours is even more appropriate

 

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