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 | Do you get pins and needles when you have to write a business email? |
| Do you know the official "netiquette" procedure? |
| What is the proper way to send a business email? |
| How do you write a thank you note? |
| What is the correct form for an announcement of a meeting or promotion? |
| What is a good way to express "kudos?" |
| What’s in and what’s out on email these days? |
| Do you always need to use a subject header? |
| Is a greeting necessary? |
| Should your emails be of a certain length? Is there such a thing as an email that is too long? |
| A fellow colleague sends you a risqué email. What do you do? |
| Is there proper business etiquette involved in using attachments? |
| Is it appropriate to use abbreviations such as LOL, IMHO and TTYL or emoticons such as :-) or :>O in emails? |
Two very visible email experts, co-authors Maureen Chase and Sandy Trupp, can tell you everything you want and need to know to make your office emails perfect.
Have you ever had the email "ohnomoment?" That’s the second after you press the SEND key and realize you’ve made a terrible faux pas! Well, most people have at one time or another. You don’t want that to happen anymore.
Office Emails That Really Click is not only a guide for everyone who uses email in the workplace, from CEOs to junior staff to receptionists to interns, but for anyone who uses email, even for personal matters.
Chase and Trupp have developed the "Top Ten Don'ts" of email, designed to help people send and receive great emails.
A few don’ts:
| Don’t send emails without greetings or closings. |
| Don’t use all CAPITAL or all lowercase letters in email. |
| Don’t spam. Just don’t do it, and don’t reply to spammers. |
A few do’s:
| Do use proper greetings and closings in all of your emails. |
| Do reserve all caps for when you want to convey a loud or shouting message. Use all lowercase if you are conveying a whisper in your email. Use at least a ten-point font size. |
| Do be considerate when sending unsolicited emails. |
Is there an enjoyable email etiquette guide that can help you to send and receive emails?
It’s all in the book, Office Emails That Really Click. After you read it, you will see that there are appropriate ways to communicate effectively via email. No more email worries! Make your emails fun and don't stub your pinkie on the spacebar. ;-)
Copyright © 2000 Chase/Trupp. All Rights Reserved.
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